ASSISTANCE

SERVICES

We assist managers, technicians and users in solving infrastructural problems through a centralized service desk set up to manage all requests.

The service can be time-based allowing you to improve productivity and reduce incident management and request fullfillment costs. The service has the task of routing user requests, activating appropriate bodies (dedicated support team, local technical offices) and coordinating the actions until the ticket is closed.

Advantages:

In-depth knowledge of the client’s infrastructure

Certified technical skills

Efficient and timely support