Sysplorer RETAIL

Reactive maintenance management

Sysplorer RETAIL

Reactive maintenance management with Sysplorer RETAIL the platform that makes it easy to coordinate the entire process of managing reactive maintenance in multi-site contexts, having a centralized management.

What is Sysplorer RETAIL

RETAIL is the module of our Sysplorer suite that was born as a tool to carry out reactive maintenance requests easily, quickly, and structurally in multi-site contexts having a centralized administration.

Subsequently, it has evolved into a complete and intuitive tool to effectively manage the entire process of managing reactive maintenance, from the field request to the digital approval of the P.O. (Purchase Order), up to the approval of the invoice to proceed to the payment and finally to the archiving of all documents (P.O., quotations, and invoices).

It contains basic document management, divided by category and location, and uses email notifications to keep the user updated if there are new requests.

It is therefore a tool that allow the optimization of business processes related to reactive maintenance.

Efficient management of reactive maintenance requests

Sysplorer RETAIL allows management of the following information and activities:

Fill in (field side) and approve/reject (headquarters side) requests for action and/or reactive / unplanned maintenance quickly and easily.

Give different levels of priority to the request and attach documentation (both photographic and not) to support it.

Concentrate in a single tool the communications related to the request, limiting the processing time and increasing its effectiveness.

If connected to Sysplorer MAIN, give visibility of scheduled incoming interventions to the site concerned.

Assign, if already existing, a supplier to the activity and automatically generate a purchase order (P.O), now increasingly used in more structured companies. A quotation may be attached to the P.O. for further verification and future need.

Managers can proceed to digital approval of the P.O. with just a few clicks.

Verify the invoice amount with the previously attached quotation and attach the invoice for future targeted checks.

Digitally view the invoice received so that it can be sent for payment.

Print the P.O. and related quotes, if attached, for increasingly faster administrative management.

Multilevel permissions: assigning different levels of visibility to users who use it, whether by organizational function, Region or single location.

Reactive maintenance process optimization: why choosing Sysplorer RETAIL

Thanks to this tool you will be able to structure, speed up and digitalize a necessary activity that is widely distributed among the various actors involved (applicants, facilities managers, suppliers, financial managers, etc..) and, for this reason, sometimes complex and time consuming.

To monitor the progress of reactive maintenance interventions, as well as to monitor the evolution and distribution of the budget dedicated to them.

To monitor sites and/or activities with the greatest need for support and evaluate preventive interventions in order to optimize investments in reactive maintenance service.

To have up-to-date reporting and statistics on the distribution of the reactive maintenance investment.

To save time in paper bureaucracy so you can devote it to problem solving activities.

It is multilingual and multi-currency, so it is also designed for multi-location and/or international realities.

It is customizable to reflect your internal terminology.

It allows you the optimization of business processes related to reactive – or unplanned maintenance.

How it communicates with other Sysplorer modules

Sysplorer RETAIL connects to other modules by receiving and transmitting information on:

Technological infrastructure

Corporate devices

Location data


Budget used and/or committed

Technical details of devices mapped in Sysplorer IT, using which it proceeds to pre-fill the reactive maintenance request.